Terms & Conditions of Sale
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
Right to cancel – goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Your Consumer Rights – goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
• up to 30 days: if your goods are faulty, then you can get a refund;
• up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
• up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
In this contract:
means RED ROBIN HELATHCARE LTD
References to us in these Terms also includes any group companies which we may have from time to time.
refers to the any site on which these terms and conditions are displayed, including, but not limited to the following websites:
means the person accessing or using our site to make purchases from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
Please note, calls will be answered at the following times:
Monday – Friday 09:00 – 17:00
We may record calls for quality and training purposes.
Who we are
We are a company registered in the United Kingdom with company registration number 12530499 and our registered office is at:
The Beehive, 53 Derby Street,
Manchester, M8 8HW, UK
We are registered with VAT registration number GB308100454.
The details of this contract will not be filed with any relevant authority by us.
Terms & Conditions of Sale
(a). our terms and conditions of use and any documents referred to therein;
(b). extra terms which may add to, or replace some of, this contract. This may happen for the following reasons:
Regulatory requirements; circumstances outside the businesses control
We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply;
(c). specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.
All these documents form part of this contract as though set out in full here.
B. Information we give you
(a). read the Confirmation email that will be sent to you when you have ordered goods (see clause below);
(b). login to your account on our site and view the information in your order history; or
(c). contact us using the contact details at the top of this page.
C. Ordering from us
The users adds products to a basket and then clicks the basket to proceed to checkout. Finally the user completes the process and clicks ‘pay now’ to confirm the order.
(a). the goods are unavailable;
(b). we cannot authorise your payment;
(c). you are not allowed to buy the goods from us;
(d). we are not allowed to sell the goods to you;
(e). the number of goods you have ordered is too large; or
(f). there has been a mistake on the pricing or description of the goods.
(a). a legally binding contract will be in place between you and us; and
(b). your order will be fulfilled
D Right to cancel this contract – Non-business customers
(a). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
(b). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
(c). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;
(d). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
RED ROBIN HELATHCARE LTD
The Beehive, 53 Derby Street,
Manchester, M8 8HW, UK
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
* Delete as appropriate
E. Effects of cancellation – Non-business customers
(a). 14 days after the day we received back from you any goods supplied; or
(b). (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c). if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
(a). you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us
(b). the deadline shall be met if you send back the goods before the period of 14 days has expired;
(c). we will bear the cost of returning the goods up to a maximum of £14.99;
(d). you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
F. Delivery of goods
DHL; DPD; Royal Mail
(a). is outside of our control; and
(b). affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
(a). let you know;
(b). cancel your order; and
(c). give you a refund.
Visa. Mastercard. American Express
(a). must pay for such goods within 30 days; or
(b). must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
(a). is in pounds sterling (£)(GBP);
(b). includes VAT at the applicable rate; and
(c). does not include the cost of:
(a). are of satisfactory quality;
(b). are fit for purpose;
(c). match the description, sample or model; and
(d). are installed properly (if we install any goods).
(a). all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
(b). the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.
(a). at discount prices;
(b). as remnants; or
(c). as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
(a). we will let you know if we intend to do this but this may not always be possible; and
(b). you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
I. Faulty Goods
(a). contact us using the contact details at the top of this page; or
(b). visit the Citizens Advice website www.citizensadvice.uk.
(a). us to repair the goods ;
(b). us to replace the goods ;
(c). a price reduction; or
(d). to reject the goods and get a refund.
J. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
K. Limit on our resposibility to non-business customers.
(a). losses that:
(I). were not foreseeable to you and us when the contract was formed; or
(II). that were not caused by any breach on our part;
(b). business losses; and
(c). losses to non-consumers.
L. Indemnity and Insurance
M. Limitation of Liability
(a). loss of profit;
(b). loss or corruption of data;
(c). loss of use;
(d). loss of production;
(e). loss of contract;
(f). loss of opportunity;
(g). loss of savings, discount or rebate (whether actual or anticipated); or
(h). harm to reputation or loss of goodwill.
(a). death or personal injury caused by negligence;
(b). fraud or fraudulent misrepresentation;
(c). any other losses which cannot be excluded or limited by applicable law;
(d). any losses caused by wilful misconduct.
N. Rights of Third Parties
No one other than a party to these Terms has any right to enforce any of these Terms.
(a). the goods;
(b). our service to you; or
(c). any other matter;
please contact us as soon as possible.
(a). let you know that we cannot settle the dispute with you; and
(b). consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.;
(c). provide you with information about our Regulators and their complaints and/or Alternative Dispute Resolution services.